Privacy Policy

This privacy policy describes how Lily & Oak Wellness Spa collects, uses, stores, and protects your personal information. By using our website or receiving services at our spa, you agree to the practices described below.

Information We Collect

Personal Information You Provide

Lily & Oak Wellness Spa collects information you submit directly, including your name, email address, phone number, mailing address, date of birth, and payment details. This information is collected when you schedule an appointment, complete intake or consent forms, purchase a membership, package, or gift card, or contact us through our website.

Health Information

Some of our services, such as injectables, laser treatments, and IV therapy, require us to collect health-related information during intake. This may include relevant medical history, current medications, allergies, and skin conditions. Health information is kept confidential and handled in accordance with applicable state and federal privacy laws.

Information Collected Automatically

When you visit our website, we may collect your IP address, browser type, device information, pages viewed, and referring URLs. We use cookies and similar tracking technologies to improve site performance and understand how visitors use our pages.

How We Use Your Information

Lily & Oak Wellness Spa uses your information for the following purposes:

  • Scheduling and managing appointments
  • Providing aesthetic and wellness treatments safely and effectively
  • Processing payments, memberships, and package purchases
  • Communicating about your appointments, treatments, and aftercare
  • Responding to inquiries submitted through our website, email, or phone
  • Sending marketing communications you have opted in to receive
  • Improving our website functionality and user experience
  • Complying with legal and regulatory requirements

Opt-in information is not shared with third parties

Text Messaging and Mobile Information

If you opt in to receive text messages from Lily & Oak Wellness Spa, we may send you appointment reminders, booking confirmations, and, where you have separately consented, promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Protect Your Information

Lily & Oak Wellness Spa maintains administrative, technical, and physical safeguards to protect your personal and health information. Electronic records are stored on secure, access-controlled systems. Staff members access client data only as required for their role.

Information Sharing

Lily & Oak Wellness Spa does not sell your personal information to third parties.

We may share your information in the following circumstances:

  • Service delivery: With licensed providers directly involved in performing your treatment.
  • Payment processing: With payment processors to complete transactions you authorize.
  • Legal compliance: When required by law, regulation, court order, or government request.
  • Business operations: With service providers who assist with website hosting, email delivery, appointment scheduling, or booking software, under agreements that require them to protect your data.

Your Rights

You have the right to:

  • Request access to the personal and health information Lily & Oak Wellness Spa holds about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

Cookies and Tracking

Our website uses cookies to remember your preferences, analyze site traffic, and support functionality. You can adjust cookie settings in your browser. Disabling cookies may limit certain website features.

We may use third-party analytics tools such as Google Analytics. These tools collect anonymized usage data to help us understand site performance.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. Clients under 18 may receive select services only with parental or guardian consent, where permitted by our policies and applicable law.

Data Retention

Lily & Oak Wellness Spa retains personal and health information for as long as needed to provide our services and comply with applicable laws.

When information is no longer needed, Lily & Oak Wellness Spa deletes or de-identifies it using methods appropriate to the data type.

Changes to This Policy

Lily & Oak Wellness Spa may update this privacy policy from time to time. Changes take effect upon posting to this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or how Lily & Oak Wellness Spa handles your information, contact us at:

Lily & Oak Wellness Spa 510 W. Lancaster Ave., Ste. 1 Haverford, PA 19041

Phone: (484) 380-2083 Email: [email protected]